Digital Transformation for Christina Noble Children’s Foundation

Organization Overview

The Christina Noble Children’s Foundation (CNCF) is a non-profit organization dedicated to alleviating child poverty in Vietnam and Mongolia. Founded by Christina Noble in 1989, the foundation focuses on providing healthcare, education, and community support to underprivileged children. With a mission to give children back their childhood, CNCF runs various projects that directly benefit thousands of vulnerable children and their families, helping to break the cycle of poverty.

Business Requirements

CNCF had a legacy website that no longer met their operational needs and was looking to enhance its online presence with modern features. Their specific requirements included:

• Donation Management System: The ability to manage and track donation records efficiently to support their fundraising efforts.
• CRM Integration: Integration with Salesforce to streamline donor relationship management and automate communication.
• Payment Gateway Integration: Support for multiple payment methods, including Stripe and PayPal, to offer flexibility to donors worldwide.
• Customized Plugins: Development of tailored plugins that align with CNCF’s unique operational workflows, providing better control over donation campaigns.
• Improved User Interface: A modern, engaging, and user-friendly website to increase donor engagement and support their mission effectively.

Solution

FunctionEight collaborated with CNCF to revamp their digital platform, focusing on a seamless user experience and operational efficiency:

• Website Redesign & Development: Created a fully redesigned, responsive website that aligns with CNCF’s branding and mission, improving navigation and overall user experience.
• Comprehensive Donation System: Built a custom donation management solution integrated with Salesforce, allowing CNCF to track donations, generate reports, and maintain donor records effectively.
• Multi-Payment Gateway Support: Integrated Stripe and PayPal payment gateways, providing secure and versatile payment options for donors across the globe.
• Custom Plugin Development: Developed bespoke plugins to manage CNCF’s donation campaigns, automated reminders, and donor engagement, tailored to their specific operational needs.
• Scalable & Secure Infrastructure: Ensured the new system is scalable and secure, capable of handling increased traffic and transactions, especially during fundraising events.

Results

The new digital solution significantly enhanced CNCF’s online fundraising capabilities:

• Streamlined Donation Process: The custom donation system improved operational efficiency, enabling CNCF to handle higher donation volumes seamlessly.
• Enhanced Donor Management: Salesforce integration allowed for better tracking of donor interactions, fostering stronger relationships and engagement.
• Increased Donation Flexibility: Multi-payment options led to a more inclusive donation process, accommodating donors from different regions with their preferred payment methods.
• Optimized User Experience: The revamped website resulted in increased traffic and engagement, helping CNCF raise awareness and support for their projects.

This transformation empowered CNCF to better serve their mission of helping vulnerable children, providing them with the tools to scale their impact and reach a global audience.